Frequently Asked Questions & Support

You can find maintenance and cleaning instructions in the Instruction Manual for your specific ice maker. You can download the Instruction Manual from the product page, which is placed under the ‘Documentation’ tab.

Check if the tape holding the bin switch (inside the bin) is removed.

Air cooled machines need a good volume of air below the maximum allowable temperature of 40°C to work properly. The higher the ambient temperature, the more ice production will be reduced, so avoid locations with no ventilation. If a machine is to be placed in an area with minimal ventilation (small closed room) that could become hot, or an area that is hot (kitchen), or an area with lots of other heat generating equipment (wash up area) a water cooled machine may be a better choice to maintain good ice production. Keep in mind that water cooled models use a lot more water than air cooled models, and need to be connected to a water-cooling system.

At the back of the machine there is a wash switch. It could have been turned off while moving the machine around. Also check if the machine is connected to an open water tap.

One of the unique features of our sushi display cabinets is that the temperature remains on a constant level. This is the best temperature and humidity level to keep the sushi fresh and for the window not to fog up. Therefore it is not possible to lower or increase the temperature of a sushi display.

The E1 error code appears when the filter is clogged. Clean the filter and restart the machine to fix the problem.

One reason could be that there’s not enough water getting into the machine – check the water supply. There’s also the possibility that the water system is scaled – in that case call a service engineer to descale the water system.

To determine the right top-kit for your model, click here to view the overview.